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Ticket Policy

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Volusia Community Arts, Inc., strives to make your purchasing experience easy, efficient, and equitable,

so we can get you on your way to live events as quickly as possible. The following policy is designed to

ensure your satisfaction and understanding of the purchase process on our sites and mobile applications.

Volusia Community Arts accepts credit and debit card payments online and at the door, as well as cash at

the door through Eventbrite.

Eventbrite acts as the agent to those who provide events, such as artists, venues, teams, fan clubs, promoters, and leagues the “Event Organizer” (AKA Volusia Community Arts, Inc.). We generally sell tickets on behalf of the Event Organizer. When you purchase a ticket for an event, Eventbrite will be handling the transaction and collecting payment for the Event Organizer.

Eventbrite sells tickets on behalf of Volusia Community Arts, Inc., which means Eventbrite does not set

the ticket prices or determine seating locations. Event Organizers typically set the face price of their

tickets. Tickets are generally sold through several distribution points, including websites, apps, and box

offices.

Your order is confirmed when an email is sent to you, which will include a copy of your ticket/tickets

purchased. It is your responsibility to make sure you print or save your tickets to your mobile device.

Eventbrite or Volusia Community Arts, Inc. is not responsible for lost, stolen or damaged tickets.

Tickets purchased through Eventbrite are subject to, among other possible fees, a per ticket service fee

and a per order processing fee. Taxes are collected as required by state and local laws.

All sales are final, and refunds are only allowed in limited circumstances. Before you submit to purchase

your tickets, it is your responsibility to confirm that your information is correct and the ticket/tickets you

are about to purchase are also correct. Volusia Community Arts, Inc., will not be responsible for

transactions that have been canceled by the creditor for incorrect information, input by you that voids

your purchase.

Account, Order, and Billing Information Verification

All information on accounts and orders must be valid and will be subject to verification. Orders are

subject to credit card approval and are processed only after the billing address associated with your

credit card and other billing information have been verified. Orders that are placed, or attempted to be

placed, using an account with any information that is found to be false, misleading, incorrect, or

incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email

address, phone number, IP address, or other account or billing information—are subject to cancelation,

at any time. Furthermore, if your order is canceled for any of the forementioned reasons, VCA will not be

responsible for such an occurrence, and VCA may sell your ticket/tickets to another customer without

further notice.

Delivery Options

The following delivery methods are as follows:

MOBILE DEVICE – it is your responsibility to make sure that all information is saved properly on your mobile device. VCA (aka Volusia Community Arts, Inc.) is not responsible for lost information from your mobile device.

PRINT AT HOME – it is your responsibility to make sure that you print and store your tickets properly. VCA is not responsible for lost, damaged or stolen tickets.

Multiple Browser Windows

When ordering tickets online using Eventbrite, please ensure you are looking for tickets and placing an

order using only one browser window. Looking up tickets using multiple browser windows could result in

losing your tickets, errors occurring during the purchase process, or timer expiration.

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